Reports to: Operations Manager 

​

Location: Fort Lauderdale, FL 

 

Job Summary 

​

Provides general office support for a variety of clerical activities and tasks including answering incoming calls, managing the reception area, mail, requisitioning supplies, organizing office communication and activities on a day-to-day basis.  

​

Essential Duties and Responsibilities 

​

• Answer telephones and direct the caller to appropriate associate; transfer caller to voice mailbox when associate is unavailable; takes and retrieves messages 

• Provide callers with information such as company address, directions to company, fax numbers, company website and other related information 

• Greets and directs visitors to the company; manages reception area to maintain a professional image 

• Receive, sort and forward incoming mail 

• Coordinates the pick-up and delivery of all mail services (FedEx, UPS, etc.) 

• Serve as point person for organizing all large mailings 

• Assist in the ordering, receiving, stocking and distribution of office supplies 

• Coordinate the repairs and maintenance of office equipment, including copier, fax machines, computers, printers, etc. 

• Manage conference room reservations and organize all aspects for meetings 

• Type correspondence and reports; edit and update various spreadsheets 

• Maintain confidential records and files 

• Assist with calling of prospective customers to promote company services offerings 

• Perform other related duties as required 

 

Qualifications and Requirements 

​

• High School diploma or GED 

• Excellent time management and multitasking skills 

• Excellent customer service skills 

• Working knowledge of mail processes such as postage machine, FedEx, UPS 

• Computer literacy; Proficiency in Microsoft Word, PowerPoint, Mail Chimp, Adobe Spark, Excel, Outlook, data entry 

• Ability to enter data efficiently, timely and correctly in order to meet deadlines 

• Good planning and organizational skills 

• Well-developed verbal, listening, and written communications skills 

• Ability to work independently or as a team player 

• Attention to detail and a high level of accuracy and confidentiality 

• Ability to maintain a professional appearance and manner 

• Ability to contend with a wide variety of people on various issues 

• Ability to work in a busy office with constant interruptions 

• 1-3 years previous experience in an office environment 

• Knowledge of general bookkeeping, accounting and/or Human Resources skills may be required 

​

Physical demands and abilities 

​​

• Regularly spend long hours sitting and using office equipment and computers 

• Regularly move from sitting to standing positions effortlessly 

• Regularly work on repetitive tasks 

• Regularly use hands and fingers to handle, control or feel objects 

• Regularly hold the arm and hand in one position or hold the hand steady while moving the arm 

• Regularly use headphones and earpiece 

• Regularly see details of objects that are less than a few feet away 

• Regularly speak clearly so listeners can understand 

• Regularly understand the speech of another person 

• Frequently bend to file and maintain files 

• Occasionally lift 5-20 pounds